Terms and Conditions
Reservations of all holiday accommodation whether made by telephone, email, in person, in writing or from the internet are accepted by Bryn Celyn Hols (BC1 LLP), hereinafter referred to as BC, on the following conditions. BC is a family owned private limited by liability company incorporated in England (registered number OC424018) with its registered address at 321 Bradford Street, Digbeth Birmingham B5 6ET.
1. CONTRACT OF HIRE
The hiring contract will be between you the Hirer and the BC1 LLP who acts on behalf of the Owner of the property for which the booking is made and shall be deemed to be made subject to these Conditions of Hire. The Contract of Hire is governed by English law and jurisdiction and is not effective until BC dispatch to the Hirer written confirmation of the holiday booking. The contract is for the hire of the property for holiday purposes only. We do not accept bookings from Hirers under 18 years of age.
2. INITIAL PAYMENT
Bookings will be reserved upon receipt by BC of the required deposit payment of one third of the total holiday cost, comprising cottage rental, booking fee and any additional charges – e.g. deposit. If the booking is made within eight weeks of the holiday commencement date, the full accommodation rental will be required at the time of booking. Deposits can be paid by BACS transfer or cheque. In the case of web bookings, these can be paid online through our secure payment system Paypal.
3. BALANCE PAYMENT
The Balance of the Hire will be due for payment eight weeks before the holiday commencement date. On receipt of the Balance Payment, advice on key collection arrangements and directions to the property will be sent to the Hirer. The Owner/BC reserves the right to cancel a holiday where full payment has not been received more than 14 days after the due date. The deposit paid on the booking is non-returnable.
4. METHOD OF PAYMENT
Details for payment will be provided with booking enquiry details and confirmation of sums to be paid. Payment can be made by BACS transfer or by Paypal.
5. VALUE ADDED TAX
BC is not currently registered for VAT, should this change all BC charges and VAT inclusive rentals are subject to change in line with the current rate of VAT.
6. CONFIRMATION OF BOOKING
Once BC has issued a Confirmation of Booking, the Hirer is responsible for the total published price of the holiday let and extras as shown on the confirmation. Amendments to bookings, where applicable, may be subject to an administration fee of £50. BC reserve the right to adjust prices quoted in the brochure, on our website or on details to properties, due to errors or omissions or changes in VAT.
7. BOOKING CANCELLATION
If you are forced to cancel your holiday you must inform BC as soon as possible. The day we receive your notice to cancel is the date on which we will cancel your booking with the owner. Depending on your reason for cancellation, you may, at our sole discretion, receive a refund if it is over 8 weeks before the commencement of the holiday. In all other cases, you will remain liable for full payment unless we are able to re-let all or part of the period booked, in which case BC will consider a refund, any credit-card charges, and a handling charge of £90.
8. PETS
BC do not currently permit Pets due to the proximity of the pool and tidal beaches.
Customers with allergies should be aware that we cannot guarantee that an assistance dog has not stayed in a chosen property recently or that the property owner does not have a dog or cat that sometimes occupies the property. We cannot accept responsibility for any suffering which may occur as a result of such animals having been present. Further, although our properties are cleaned between lets and regularly ‘deep cleaned’, we cannot guarantee that properties will be completely free from pet hair.
9. AMENITIES
The use of accommodation and amenities, where offered, such as swimming pool, gardens, private beaches etc, is entirely at the users’ risk and no responsibility can be accepted for injury, or loss or damage to users’ or visitors’ belongings.
Further, the Owner/BC will not be liable to you, any member of your party or person visiting the property during the period of your hire of it for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstance. You also accept that the Owner/BC will not be liable for any negligence on the part of the Hirer resulting in loss, injury or accident. Safety notices have been installed for these purposes and it is made clear that balustrades on the balconies must not be leant on or climbed in any circumstances.
10. PARTY NUMBERS/COMPOSITION
In no circumstances may more than the maximum numbers of persons, as stated in the brochure/website, occupy the property. The Owner/BC reserve the right to refuse admittance if this condition is not observed. No refunds will be given if admittance has been refused for this reason. Further, where properties specify a minimum age limit for customers, in no circumstances may any persons under the specified age limit, as stated in the brochure/website, occupy a property. The Owner/BC reserve the right to refuse admittance if this condition is not observed. No refunds will be given if admittance has been refused for this reason. The person who completes the booking, i.e. the lead name, certifies that he or she is authorised to agree to the Booking Conditions on behalf of all members of the party, including any changes. The lead name must be over 18 years and a member of the party occupying the property. The lead name agrees to take responsibility for all members of the party. The Owner/BC reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the property concerned.
11. YOUR RESPONSIBILITIES
For the whole of the period included within your booking, you will be responsible for the property and contents of the property and will be expected to take all reasonable care of it. The property and all furniture, floorings, equipment and utensils must be left clean and tidy at the end of the hire period. If a property is not left clean and tidy, any additional cleaning costs will be charged to the hirer. Should there be any specific health or mobility difficulties which may affect a party member; this must be pointed out at the initial reservation stage so that the suitability of the property can be assessed. The property must be vacated by 10.00 am on the day of departure, unless agreed otherwise in writing along with any parking provision which may be extended if agreed in advance in writing.
12. DAMAGE
All damages and breakages are the legal responsibility of the Hirer and should be reported immediately and before the end of the holiday. The reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of Hire by you or other members of your party shall be payable on demand to BC who may also, at their discretion, refuse further bookings. Any Accidental Damage/Security Deposits charged will be cashed on receipt to allow for bank clearance and reimbursed promptly after the holiday (less any deductions which may be incurred). The Owner/BC has the right to enter the property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). The Owner/BC reserves the right to repossess the Holiday Home at any time where you or any member of your party has caused damage, and in such circumstances the Owner/BC shall not be liable to make a refund of any remaining portion of the hire terms paid.
13. ACCIDENTAL DAMAGE DEPOSIT
It is a requirement when booking BC to pay an Accidental Damage Deposit.
The Accidental Damage Deposit is due with the balance of your holiday, it will be cashed on receipt and held by BC to be applied against the reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of Hire by you or other members of your party. The balance of the Accidental Damage Deposit will be returned to you within 28 working days of the departure date. Where such costs exceed the Accidental Damage Deposit you will pay such excess to the Owner within 14 days of being notified.
14. LITERATURE
The Owner/BC take every care to ensure the accuracy of the property descriptions. All information in this brochure and on the ABC website is given in good faith and is believed to be correct at the time of going to press, but the Owner/BC cannot be held responsible for changes beyond their control, which may become known after publication of this literature. In addition, whilst properties may be described as non-smoking or no pets, this cannot be guaranteed. Please be aware that if a property is advertised as having an enclosed garden, this does not necessarily mean a secure garden. It may be enclosed by hedging or open style fencing. The Owner/BC’s description of a cottage shows what amenities that property has but generally does not state what is not in the self-catering property.
15. AVAILABILITY
The Hiring Contract is made on the understanding that the holiday home and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available through events arising outside the control of the Owner/BC then the Owner/BC may be forced to cancel the booking and you will be advised as early as possible. Where possible, you will be offered suitable alternative accommodation, which, if not acceptable, will entitle you to a refund of all monies due. You will not as a result have any further claims against BC or the owner. Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and accepted a deposit.
16. PROPERTIES WITH CHARACTER
If you choose to holiday in an older property, remember that much of its character and charm is due to its age. BC is a period property and was built as such without modern building techniques used today. It was long before the days of damp proof courses and cavity walls so at times there may be signs of damp, particularly in long spells of wet weather. The owner/BC do their best to ensure that the background heating is kept on sufficiently to compensate, even when the property is empty. Condensation can be alleviated by opening windows and allowing the air to circulate. If you have any concerns, please talk to us at the time of making your reservation. Also, please remember that should traditional property features (steep stairs or wrap around raised balconies, low balustrade, for example) be a problem for any member of your party, you must consider and mention this prior to booking.
Please remember that properties in the country do attract spiders and therefore cobwebs. It does not mean that the cottage is dirty or has not been cleaned as cobwebs can be spun almost as quickly as they have been cleaned away! In rural areas please be tolerant of the sounds and scents that you may encounter, they are all a part of the countryside experience!
17. COMPLAINT PROCEDURE
If the Hirer wishes to make a complaint about anything connected with its hire of the property it should contact BC as soon as reasonably possible prior to departure. In the event the Hirer does not have phone reception at the location where they are staying, the Hirer must make reasonable efforts to make a call from a nearby public telephone, or send us an email.
BC will then either pass the complaint on to the Owner of the property to deal with or it may consider the complaint and take action to resolve this itself as soon as reasonably practicable. Please note, as per clause 1 above, the contract of hire is between the Hirer and the Owner BC may act on a goodwill basis as arbiters between the Hirer and the Owner to resolve any dispute.
In no circumstances can compensation be made for any complaints that are made after the hire has ended, or where the Hirer has denied BC or the Owners of the property the opportunity to address the issue during the Hirer’s stay.
Neither BC or the Owners of the property accept responsibility for work taking place outside the boundary of the property, or for noise or nuisance resulting from third party activity over which BC or the Owners of the property have no control.
18. DATA PROTECTION
BC will process your data in relation to current bookings only and will not ever share your information with a 3rd party.