FAQs – Covid-19 (27th June 2020)
We do hope that all our customers are continuing to stay safe and well.
July 13th and beyond Bookings
Bookings from July 13th onwards are now looking hopeful. We are relying on the Welsh First Minister to confirm on the 9th July that bookings can go ahead. Once confirmed we very much look forward to welcoming our guests to Bryn Celyn House and Boathouse. In accordance with recommended guidance, the check-in time on day of arrival will be 6pm and departure at 9am. This is to allow for the property to be changed over the same day and be unoccupied for a period after cleaning before the next guests arrive. We will be providing all guests with a COVID-19 information pack prior to arrival with details of changes to our procedures and government guidelines that must be followed while staying at the property.
Government guidelines are changing daily/weekly and we are going to follow these as and when they change and the website will be updated to reflect any significant changes.
Your Safety and well-being
Your safety and well-being, as well as that of our team, their families and the local community are very important to us, now more than ever. In response to Coronavirus we have carefully reviewed our housekeeping procedures and put a range of special measures in place. This will be emailed to you.
What should I do if I or any other guests in my party have symptoms on holiday?
You must tell us straight away if you or any member of your party has symptoms. You will be expected to return home immediately for both your own safety, and for the safety of our homeowners, local teams and local communities. If you have to self isolate at Bryn Celyn we regret that we will have to charge for extended occupancy.
If you develop symptoms during your stay, you will be required to return home immediately and stay in your own home while you self isolate. Neither Bryn Celyn House or Boathouse accept any responsibility for any matters beyond our control or for any COVID –19 related matters that occur whilst you are staying in the property. Additional costs plus the knock on expenses for cancelled client booking will be incurred if an extended stay is required due to illness.
New Bookings
We are fully booked until mid September but should you wish to be on the reserve list for cancellations please call Jayne on 07812180130. We strongly advise that you take out UK travel insurance to cover your holiday should you need to cancel due to a change in circumstances. Our usual terms and conditions apply.
Can I cancel my booking and get a refund?
You will need to check with your travel insurance to find out if you are covered for cancelling your booking. We continue to offer alternative dates should travel not be permitted due to Covid restrictions but we will work with our normal T&C’s with regards to any other reason for cancellation.
What happens if I need to cancel my holiday because I have the Coronavirus and need to self-isolate?
You will need to check with your travel insurance to find out if you are covered for cancelling your booking. We will endeavour to help as much as possible in terms of offering a change of dates but it is entirely at our discretion and will only be considered if you have adhered fully to our T&C’s.
What happens if I have to cancel because I’m concerned about catching the Coronavirus?
You can cancel bookings that are more than 8 weeks away. You will need to check with your travel insurance to find out if you are covered for cancelling your booking outside of our normal Terms and Conditions.
Cancellations
Bookings cancelled 8 weeks in advance of arrival date will be refunded in full with a £50 cancellation charge applied.
Bookings cancelled less than 8 weeks before the arrival date, every effort will be made to re-let the property in which case you will be liable for 50% of the full cost. If however, the property is not re-let, you are liable for the full cost.
Changing bookings from one week to another after the booking has been made will incur a £50 fee and changes cannot be made within 4 weeks of the date of arrival.
We strongly recommend taking out holiday insurance to cover you if you are unable to take the holiday for any reason.